PROFESSIONAL PORTFOLIO
I'm currently innovating strategies to manage my team's growing technological demands as our client base expands. I am seeking a new role in technical project management to exercise these skills in a more dedicated and exciting capacity. I'm innovative, resourceful and empathetic by nature. This enables me to make meaningful contributions within a variety of project fields, while maintaining an excellent team dynamic. My strong work ethic, attention to detail, and critical thinking skills set me apart from other candidates, alongside my advanced capacity to conceptualize and develop new skills quickly.
SUMMARY OF QUALIFICATIONS
Manifests strong project management and problem resolution skills through engineering enterprises
Experienced in user-focused product design and market analysis within the technology sector through my project endeavours and startup involvement
Possesses effective and professional communication skills
Understands the strength and efficacy of teamwork when achieving a common goal
Exhibits a high degree of personal leadership, with an eager attitude towards skill development
PROFESSIONAL SKILLS
Iterative Design | Project Management | Product Development | Technical Support | Entrepreneurship | Data Analysis | Research and Testing | User Experience Design | Logistics and Administrative | Computer Modelling | Website and App Design | Prototyping | Manufacturing | Customer Service and Hospitality
WORK EXPERIENCES
DATA AND SUPPORT STRATEGIST
Our team at MindBridge is working with financial auditors to ​redefine how we analyze financial data during the auditing process. Our core product, Ai Auditor, delivers Ai-driven risk analysis results and trending insights for entire financial data sets in an all-in-one, user-friendly platform. The customer success team works to identify and overcome friction points and knowledge gaps experienced by our end users, bridging the gap between our core product tech team and our auditor base.
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Working in data and support strategy has involved restructuring how we manage incoming financial data from diverse and non-standardized financial management softwares (ERPs) to achieve an ERP agnostic status. As I worked to develop sustainable solutions to address this critical bottleneck in our product, I also worked to implement the necessary processes and infrastructure to manage our growing technical support demands from our increasing international client base.
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Key roles and responsibilities currently include:
Leading the development of an application software for data transformation, intended to increase product usage and optimize internal resource allocation.
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Accelerated the implementation of a data strategy team within customer success, contributing to a two-fold increase in product usage during the first quarter of 2020 compared to the previous year.
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Operating in a dynamic, high-volume environment to proactively deliver skilled technical assistance to more than 200 customers. Maintaining a 98% satisfaction rate from over 850 client interactions.
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Working with the Product Management and Development Teams to redefine the data lifecycle within Ai Auditor, as well as translating and helping implement customer change requests to enhance product functionality.
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Working with Development Leads to redefine process flows, prioritize product fixes, and reassess the parameters used to measure business value.
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Assisting with the development of our product education and client onboarding platforms through creating knowledge base articles, demos, and product walkthroughs.
CO-FOUNDER
Durabyte was founded through my experience with the Queen's Innovation Center Summer Initiative (QICSI) and The Foundry Program. My team worked to transform patented Queen's research into a marketable product for businesses within the flash memory space. Our product was a specialized data coding algorithm that prolonged the useful lifespan of flash storage devices. Our target market was large cloud storage users and providers such as Microsoft and Facebook. I specialized in product development, competitor analysis, and graphic design.
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I became Co-Founder of Durabyte through the Queen's Innovation Center Summer Initiative Foundry Program. My role within my company mainly consisted of technical research, product development, competitor analysis, and graphic design, in addition to coordinating the company's meetings and pitch presentations, completing daily administrative tasks, report writing, and reformulating ongoing project goals.
Durabyte successfully pitched at the Dunin-Deshpande Summer Pitch Competition and received $10 000 in funding towards our company.
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Key roles and responsibilities include:
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Completing in-depth technical and market research, staying informed about emerging storage technologies and patent publications
Analyzing and monitoring industry competition
Assisting with business strategy and product development
Developing a one-pager and business plan for respective clients
Designing effective pitch decks and posters for investment opportunities
Presenting our company at pitch competitions, meetings, and conference calls.
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Completing administrative tasks and patent law research
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MARKETING ASSOCIATE
As a Marketing Associate for the Dunin-Deshpande Queen's Innovation Center, I helped prepare promotional content and campaigns to market year-round events at the Rose Innovation Hub, representing the Dunin-Deshpande brand. Additional responsibilities involved exploring internal and external growth opportunities for the program as well as recruiting for the Queen’s Innovation Center Summer Initiative 2019 cohort.
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Key roles and responsibilities included:
Preparing content for social media advertising campaigns
Assisting with the planning and promoting of events hosted at the Rose Innovation Hub
Liaised with potential applicants of the 2019 Queen's Innovation Center Summer Initiative, providing information, encouragement, and enthusiasm towards the program.
RESEARCH ASSISTANT
As a research assistant for Dr. Tim Bryant, I worked alongside him and his graduate students to assist in variety of research studies related to prosthesis and the mechanics of human motion. In conjunction with graduate research assistance, I helped contributed to the manufacturing and expansion of the Niagara Foot Project into the Chinese market. Through this experience, I acquired valuable skills in research, manufacturing strategies, ergonomic design, data analytics, and effective communication. Furthermore I gained substantial insight on the ethical, social, economic, and environmental aspects of research and design.
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Key project involvement:
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Manufacturing assisting with project expansion for the Niagara Foot Project
Designing and constructing testing equipment for a human gait study
Compression testing of prosthetic foot covers
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EVENT AND LOGISTICS COORDINATOR
Working in special events with Oliver and Bonacini was an excellent personal growth opportunity that provided me with the necessary interpersonal skills to execute effective customer service. Through this experience, I attained useful leadership, customer relations, stress management, and organizational skills. These skills have benefited me in my project management and product development experiences in my ability to overcome team adversity as well as maintaining a customer centric approach to design.
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Key roles and responsibilities include:
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Assisted with event preparation, coordination, and execution for weddings, conferences, cottage dinners, and various other special occasions.
Coordinated with event planners and hostesses about event specifications to ensure an organized service, accounted for food and beverage consumption, and received customer feedback following the event.
Offered high quality food and beverage service within a fast-paced and stressful work environment
Helped manage the setup and tear down of venue spaces
SKI INSTRUCTOR FOR YOUTH WITH PHYSICAL AND MENTAL DISABILITIES
As a ski instructor for Ontario Track 3 Ski Association, I had the opportunity to help with the physical and social development of youth with disabilities through the sport of skiing. This was a unique opportunity that allowed me to combine my passion for this sport with my desire to improve my adaptive communication skills. It was my involvement with this program that lead me to pursue an undergraduate degree in biomechanical engineering, to be able to further explore the technological innovations of rehabilitative equipment.
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Key roles and responsibilities included:
Providing mental, physical, and social support, maintaining trustworthy and reliable mentor-student relationships
Encouraging skill development for each student, while ensuring appropriate, comfortable, and safe practice is maintained.
Assisting with community outreach strategies for the organization by informing high school career centers about the rewarding volunteer opportunity.
Interacting with mobility assistive ski equipment that was designed to assist each student’s specific needs
OTHER INVOLVEMENT
PROJECT DEVELOPER AND WEBSITE CONSULTANT
The One Million Teachers Project
Enactus Queen's
As a member of the One Million Teachers Project through Enactus Queen's, I worked with a team to develop a marketing, website, and social media platform strategy to increase global awareness and participation in the One Million Teachers Project. This project is a social initiative that provides rewards-based training and education to teachers worldwide. It strives to generate a higher quality of education through encouraging more motivation and engagement from our teachers.
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More information about the Enactus organization can be found at https://enactus.org/