BASc 2019
Mechanical Engineering
Queen's University, Kingston ON
My name is Sarah and I am a Mechanical Engineering Graduate currently building and integrating the right technologies needed for my team to master the art of Customer Success at MindBridge. My passions extend beyond my education, as I continue to seek out project opportunities where business innovation and technical design converge. I am recognized by my critical thinking skills, attention to detail, strong work ethic, and empathetic nature. This benefits me as a designer, team member, and project leader.
As a designer, this helps me embody multiple perspectives when defining the problem at hand. I can predict the behaviours and emotions that result from product interactions, allowing me to design sensibly with each iteration and prepare thorough implementation strategies. I am technical by nature, but value exposure to all aspects of design through multidisciplinary collaboration.
I'm a natural leader and adviser, and therefore enjoy overseeing and contributing ideas to multiple project segments. I am diverse in both my skill set and my interests, thus pursuing a career involving a variety of roles encompassing both technical and business-related aspects.
PROFESSIONAL EXPERIENCE SPOTLIGHT
Learn more about the professional opportunities I've pursued so far here.
MindBridge Customer Success TeamÂ
October 2019 - Present | Ottawa ON
Since joining the Customer Success Leadership Program at MindBridge, I've had the opportunity to combine my technical skills with my interests in market implementation by working with end users directly. I quickly took ownership of establishing a data strategy team and focus within Customer Success to target our largest product bottleneck, while keeping our clients satisfied.
Leading data strategy involved hiring the necessary technical talent to give account managers more time to nurture high quality client relationships. As a long-term strategy, I began working with our VP of Development to create an internal automated data transformation software to eventually be integrated into our product.
Throughout this process, I have subsequently helped with the development and implementation of a sustainable support software system using Zendesk. I've implemented workflows that maximize team efficiency and capture support topic patterns for our education and account management teams to take advantage of.
Durabyte
May 2018 - May 2019
Durabyte was a startup formed through the Queen's Innovation Center Summer Initiative Foundry Program. My team worked to commercialize a patented data-coding algorithm that extends the useful lifespan of flash storage devices.
Dunin-Deshpande Queen's Innovation Center
Sept 2018 - May 2019
As a Marketing Associate, I helped prepare promotional content and campaigns to market year-round events at the Rose Innovation Hub, representing the Dunin-Deshpande brand. Additional responsibilities involved exploring internal and external growth opportunities for the program.
Enactus Queen's
Sept 2018 - Current
As a Project Developer, I became involved with the One Million Teacher's Project as a Website and User Experience Design Consultant. I worked with a team of students in engineering and commerce to propose website content and design revisions to increase global participation in the One Million Teacher's Project social initiative.
Professor Tim Bryant
May 2017 - Dec 2017
I was a Research Assistant for Dr. Tim Bryant at Queen's University within the Faculty of Mechanical and Material Engineering. I assisted in the development and expansion of the Niagara Foot Project, while assisting with various graduate research projects surrounding human biomechanics.
Queen's Soft Robotics Team
Sept 2017 - May 2018
As a Project Developer and Researcher, I proposed project ideas for new product development opportunities. Once my team decided to pursue the research and development of an artificial sphincter made from biomaterials, I became Lead Researcher for the Mechanical Team.
Biomechanical Product Development Course
Sept 2017 - Dec 2017
As a Project Manager, I was responsible for overseeing the contributions made from engineering and occupational therapy students to ensure project goals surrounding the design of an assistive seating device were met. I fostered a positive and encouraging work environment and reformulated project goals as requirements evolved.
Oliver and Bonacini Restaurants
June 2014 - Sept 2016
Working in special events at Oliver and Bonacini Restaurants involved helping to coordinate and execute high quality service for weddings, dinners, and conferences. Through this experience, I acquired necessary skills in customer relations, team management, and stress management.
Ontario Track 3 Ski Organization
June 2012 - May 2014
My experience as a Ski Instructor for Ontario Track 3 Ski Organization was a rewarding mentorship opportunity that taught me critical leadership and adaptive communication skills. I was able to help youth with their social and physical development through my favourite sport of skiing.
SKILLS SPOTLIGHT
Discover what direct skills I can bring to a team here.
DESIGN & INNOVATION
CRITICAL THINKING SKILLS
RESEARCH SKILLS
LEADERSHIP
ANALYTICAL SKILLS
TEAMWORK
COMMUNICATION SKILLS
ORGANIZATIONAL SKILLS
TECHNICAL SKILLS
Power BI | Jira and Confluence | Support Softwares | SolidWorks |  Matlab | SketchUp | Graphic Design | Machine Manufacturing | 3D Printing
PROJECTS
Managing the development of a software that aims to standardize the layout of financial data exports. This software will allow for ERP-agnostic line-by-line processing and analysis of financial data in Ai-driven applications.
Led a hackathon project involving the development of a budget variance software, which aimed to supplement the financial risk assessment process in our core product. Our team won for "Best Cross-Functional Team Collaboration" and had our software considered for future product enhancements.
Worked with a team of multidisciplinary students to evaluate the commercial potential of a patented software technology, developed within the Faculty of Electrical and Computer Engineering at Queen's University. This led to the formation of my company, Durabyte.
Developed intuitive and desirable mobile applications for a music festival communication platform and a food sustainability venture. User experience was researched and tested throughout the iterative design process, with high fidelity mockups made to showcase the final products.
Worked with a team to improve website content and design to optimize user experience and increase global participation in the One Million Teachers Project, an international social initiative.
Managed a multidisciplinary design project with engineering and occupational therapy students. Our team developed an adjustable and portable assistive seating device for a client with a hip impairment.
Developed a 3D printed interchangeable gearbox for optimizing the speed and torque performance of a motor vehicle model under varying driving conditions.
Assisted in the research and development of an artificial sphincter for biomedical applications as a member of the Queen's Soft Robotics Team.
Continued with the research, manufacturing, and market expansion of the Niagara Foot Project, providing a low cost, low performance prosthetic foot model solution.
Assisted in the design and manufacturing of an inertial sensor clamp and portable walkway with embedded force plates for use in a human gait graduate study.
Conducted compression tests on various prosthetic foot models to aid in the study of the effects prosthetic foot covers have on the human gait.
Designed and prototyped a small-scale hydropower turbine in association with Queen's Engineering Design and Sequence Course.
Learn more about my story, personal goals and defining strengths here​.
SKIING
SAILING
SEWING
ACROBATICS
PAINTING
BIKING
ACTIVITY
By diversifying my experiences, I have become more in tune with who I am and what my interests are beyond my educational career faster than I could have expected.
My Advice.
Challenge yourself to seek unfamiliarity inside and outside of the professional environment. It is the richest state of mind you can put yourself in to maximize your learning capacity and expand your skill set. Start asking questions, challenging your perspectives, and experiencing diverse environments. You'll grow to be a more confident, respectful, and passionate contributor to society.
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GET IN TOUCH
CONTACT ME
This is just a sample of my work.Â
To see learn more or discuss possible work, feel free to reach out!
